Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 631.449.7337 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

The website is currently under construction. Please contact the store for availability.

**Please Note: Delivery is available in New York only**

REBATE
Limited Stock Special Order
Energy Star Logo
4.0 | 392 Reviews

4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360° and Built-In Intelligence

LG WM4000HWA

Available in 2 Color(s)

Features

  • 4.5 cu. ft. Ultra Large Capacity lets you clean larger loads
  • With TurboWash® 360° Technology, power clean big loads in under 30 minutes
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings
  • AAFA certified LG washer with the Allergiene® Cycle uses the power of steam to deep clean

Quick Specs

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric
  • Width: 27"
  • Height: 39"
  • Depth: 30.25"
  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • Steam Cycle: Yes
  • WiFi Connected: Yes

See More

 
Image Feature

See how LG Front Load Washers were rated on reliability, performance, and energy & water efficiency.

SEE RATINGS CHARTS

Image Feature

Power Clean Big Loads in Under 30 Minutes

5 powerful jets spray clothes from multiple angles for a complete clean in under 30 minutes .

Image Feature

Deep Clean with the Power of Steam

AAFA certified LG washers with the Allergiene™ Cycle remove over 95% of pet dander and dust.

Image Feature

Cold Wash Without Compromise

ColdWash™ technology penetrates deep into fabrics, for cold water savings with warm water performance.

Image Feature

More Style, Less Space

LG closet-depth washers have a shallower depth to fit in more places & add sleek style to any room.

Image Feature

Smooth Surface Helps Prevent Snags

Unlike porcelain & plastic, LG's stainless steel tub avoids chips that snag on & ruin clothing.

Image Feature

Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

Image Feature

Warranty/Certification

Image Feature

Built-in Intelligence Takes Out The Guesswork

AI technology selects optimal wash or dry settings. Washer can auto-select a compatible drying cycle.

Watch Video

Image Feature

Life's better when your home runs smart

Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. SHOW ME MORE

Image Feature

Save Time and Wash Fewer Loads Every Week

Bring on big loads of towels or jeans -this ultra large (4.5 cu. ft.) washer fits more in every load up to 20 lbs.

Image Feature

Wash Two Loads At The Same Time

Wash small loads that can't wait or two loads at once with the LG SideKick™ Pedestal Washer. 3

See how LG Front Load Washers were rated on reliability, performance, and energy & water efficiency. SEE RATINGS CHARTS

Power Clean Big Loads in Under 30 Minutes 5 powerful jets spray clothes from multiple angles for a complete clean in under 30 minutes .

Deep Clean with the Power of Steam AAFA certified LG washers with the Allergiene™ Cycle remove over 95% of pet dander and dust.

Cold Wash Without Compromise ColdWash™ technology penetrates deep into fabrics, for cold water savings with warm water performance.

More Style, Less Space LG closet-depth washers have a shallower depth to fit in more places & add sleek style to any room.

Smooth Surface Helps Prevent Snags Unlike porcelain & plastic, LG's stainless steel tub avoids chips that snag on & ruin clothing.

Measure First, Order Right. Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

Built-in Intelligence Takes Out The Guesswork AI technology selects optimal wash or dry settings. Washer can auto-select a compatible drying cycle.

Life's better when your home runs smart Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. SHOW ME MORE

Save Time and Wash Fewer Loads Every Week Bring on big loads of towels or jeans -this ultra large (4.5 cu. ft.) washer fits more in every load up to 20 lbs.

Wash Two Loads At The Same Time Wash small loads that can't wait or two loads at once with the LG SideKick™ Pedestal Washer. 3

Features

  • 4.5 cu. ft. Ultra Large Capacity lets you clean larger loads
  • With TurboWash® 360° Technology, power clean big loads in under 30 minutes
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings
  • AAFA certified LG washer with the Allergiene® Cycle uses the power of steam to deep clean
  • Get the ThinQ® app to access smart functions
  • Premium looks with real tempered glass doors designed to last
LAUNDRY APPLIANCE CAPACITY
Capacity 4.5 cu. ft.
SUMMARY
Product Color White (W)
Dial-A-Cycle™ Yes
Hard Buttons Yes
Electric Dryer Option DLEX4000W
Gas Dryer Option DLGX4001W
Series LG
Touch Buttons Yes
Type Front Load Washer
Type of Display LED
ENERGY
CEE Tier Tier 2
ENERGY STAR® Most Efficient Yes
ENERGY STAR® Certified Yes
IMEF 2.92
IWF 2.9
WASHER PROGRAMS
No. of Washer Programs 12
Washer Programs Allergiene®, Bright Whites™, Bedding, Delicates, Downloaded, Heavy Duty, Normal, Perm. Press, Sanitary, Speed Wash, Towels, Tub Clean
No. of Washer Options 13
Washer Options Control Lock, Rinse+Spin, TurboWash®, Add Item, ColdWash, Delay wash, Extra Rinse, Fresh Care, Pre-wash, Remote Start, Spin Only, Steam, Wi-Fi
No. of Wash/Rinse Temps 5
Wash/Rinse Temps Cold, Extra Hot, Hot, Tap Cold, Warm
No. of Spin Speeds 5
Spin Speeds Extra High, High, Low, Medium, No Spin
Water Levels Load Sensing
No. of Soil Levels 5
FABRIC CARE FEATURES
Turbowash® Type Turbowash® 360°
AI DD® Yes
Allergiene™ Cycle Yes
ColdWash™ Option Yes
Sanitary Cycle Yes
SenseClean™ System Yes
Steam Technology Yes
LAUNDRY APPLIANCE CONVENIENCE FEATURES
4 Tray Dispenser Prewash, Main Wash (with liquid detergent cup), Bleach, Fabric Softener
Auto Suds Removal Yes
Control Lock Yes
End of Cycle Signal Yes
Leveling Legs Yes
LoadSense Yes
True Balance® Anti-Vibration System Yes
LoDecibel™ Quiet Operation Yes
LAUNDRY APPLIANCE THINQ® SMART FEATURES
ThinQ® Smart Technology Yes
Energy Monitoring Yes
Remote Start and Cycle Monitor Yes
SmartDiagnosis™ (v3.0) Yes
ThinQ Care™ Yes
Tub Clean Coach Yes
MOTOR
Axis Horizontal
Max RPM 1300
Motor Type Inverter Direct Drive Motor
MATERIALS AND FINISHES
All Available Colors Black Steel , White (W)
Cabinet Painted Steel
Control Panel Plastic
Door / Rim Glass/Shiny Rose Gold
Door Cover Tempered Glass Door
NeveRust™ Stainless Steel Drum Yes
Top Plate Painted Steel
CERTIFICATION
AAFA Yes
POWER SOURCE
Washer Electrical Requirements 120V, 10 Amps
Ratings UL Listed
Washer Power Source Type Electric
OPTIONS/ACCESSORIES
LG Sidekick™ Pedestal Washer WD300CW
Pedestal WDP6W
Stacking Kit KSTK4
DIMENSIONS
Carton (WxHxD) 29 3/4" x 41 7/8" x 31 1/2"
Depth with Door Open 55"
LG Sidekick™ Pedestal Washer (WxHxD) 27" x 14 1/8" x 30 3/4" (50 1/2 D with door open)
Pedestal (WxHxD) 27" x 13 5/8" x 28" (43 7/8" D with door open)
Product (WxHxD) 27" x 39" x 30 1/4"
Weight (Carton) 212.1 lbs
Weight (Product) 198.4 lbs
Weight (Product/Carton) 198.4 / 212.1 lbs.
WARRANTY & UPC
Direct Drive Motor 10 Years
Drum 3 Years
Parts and Labor 1 Year
UPC 048231028288

Quick Specs


  • Appearance

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric

  • Dimensions

  • Width: 27"
  • Height: 39"
  • Depth: 30.25"

  • Features

  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • Steam Cycle: Yes
  • WiFi Connected: Yes

LG Appliances Buy More Save More Delivery and Installation Allowance

Offer Expires: 8/22/2024 to 9/11/2024 Must be postmarked by: 12/11/2024

Enjoy exclusive rebate savings with purchase of qualifying LG Appliances. Rebate form must be postmarked by 12/11/2024.

LG Perfect Laundry Pair Offer Rebate

Offer Expires: 7/11/2024 to 10/30/2024 Must be postmarked by: 1/30/2025

Receive a $100 online rebate plus 50% off eligible LG Vacuum with purchase of qualifying LG Washer and Dryer. Rebate form must be postmarked by 1/30/2025.

LG ThinQ Care Warranty Promo

Offer Expires: 7/11/2024 to 12/31/2024 Must be postmarked by: 2/28/2025

Purchase a qualifying LG product and register it through ThinQ app to receive a free 1 Year Extension on Manufacturer Warranty, valued up to $185. Rebate form must be postmarked by 2/28/2025.

Poster Image

21-07-06 LG Turbo Charged Timesaver

Watch Video

Interactive Tour

{"hideMenu":false,"ipiOnly":false,"tourViews":[{"viewImage":{"sources":[{"src":"/www.lg.com/us/images/washers/md07513842/gallery/desktop-01.jpg.w1920.jpg","profile":"W1920","width":400,"height":265},{"src":"/www.lg.com/us/images/washers/md07513842/gallery/desktop-01.jpg.w960.jpg","profile":"W960","width":400,"height":265},{"src":"/www.lg.com/us/images/washers/md07513842/gallery/desktop-01.jpg.w480.jpg","profile":"W480","width":400,"height":265},{"src":"/www.lg.com/us/images/washers/md07513842/gallery/desktop-01.jpg.w240.jpg","profile":"W240","width":240,"height":159}],"src":{"src":"/www.lg.com/us/images/washers/md07513842/gallery/desktop-01.jpg","width":400,"height":265},"runtimeSrc":{"src":"/www.lg.com/us/images/washers/md07513842/gallery/desktop-01.jpg.web.jpg","width":400,"height":265},"assetWrapper":"tour","alt":"LG WM4000HWA Washers","isAdaCompliant":false},"hotspots":[{"hotspotX":0.2,"hotspotY":0.35,"captionFromAttr":"Power Clean Big Loads in Under 30 Minutes*","description":"5 powerful jets spray clothes from multiple angles for a complete clean in under 30 minutes*.","media":{"sources":[{"src":"/www.lg.com/us/images/features/washers/feature-01-ha_laundry_npi_turbo360-d.jpg.w1920.jpg","profile":"W1920","width":1600,"height":800},{"src":"/www.lg.com/us/images/features/washers/feature-01-ha_laundry_npi_turbo360-d.jpg.w960.jpg","profile":"W960","width":960,"height":480},{"src":"/www.lg.com/us/images/features/washers/feature-01-ha_laundry_npi_turbo360-d.jpg.w480.jpg","profile":"W480","width":480,"height":240},{"src":"/www.lg.com/us/images/features/washers/feature-01-ha_laundry_npi_turbo360-d.jpg.w240.jpg","profile":"W240","width":240,"height":120}],"src":{"src":"/www.lg.com/us/images/features/washers/feature-01-ha_laundry_npi_turbo360-d.jpg","width":1600,"height":800},"runtimeSrc":{"src":"/www.lg.com/us/images/features/washers/feature-01-ha_laundry_npi_turbo360-d.jpg.web.jpg","width":1600,"height":800},"assetWrapper":"tour","alt":"Power Clean Big Loads in Under 30 Minutes*","isAdaCompliant":false,"type":"IMAGE"},"direction":"right"},{"hotspotX":0.2,"hotspotY":0.55,"captionFromAttr":"Built-in Intelligence Takes Out The Guesswork","description":"AI technology selects optimal wash or dry settings. Washer can auto-select a compatible drying cycle.","direction":"right"},{"hotspotX":0.8,"hotspotY":0.35,"captionFromAttr":"Deep Clean with the Power of Steam","description":"AAFA certified LG washers with the Allergiene™ Cycle remove over 95%* of pet dander and dust.","media":{"sources":[{"src":"/www.lg.com/us/images/features/washers/feature-03-ha_laundry_npi_aafa-d.jpg.w1920.jpg","profile":"W1920","width":1600,"height":800},{"src":"/www.lg.com/us/images/features/washers/feature-03-ha_laundry_npi_aafa-d.jpg.w960.jpg","profile":"W960","width":960,"height":480},{"src":"/www.lg.com/us/images/features/washers/feature-03-ha_laundry_npi_aafa-d.jpg.w480.jpg","profile":"W480","width":480,"height":240},{"src":"/www.lg.com/us/images/features/washers/feature-03-ha_laundry_npi_aafa-d.jpg.w240.jpg","profile":"W240","width":240,"height":120}],"src":{"src":"/www.lg.com/us/images/features/washers/feature-03-ha_laundry_npi_aafa-d.jpg","width":1600,"height":800},"runtimeSrc":{"src":"/www.lg.com/us/images/features/washers/feature-03-ha_laundry_npi_aafa-d.jpg.web.jpg","width":1600,"height":800},"assetWrapper":"tour","alt":"Deep Clean with the Power of Steam","isAdaCompliant":false,"type":"IMAGE"},"direction":"left"},{"hotspotX":0.8,"hotspotY":0.55,"captionFromAttr":"Save Time & Simplify Laundry Day","description":"The ThinQ® App controls laundry remotely & Proactive Customer Care sends maintenance tips & alerts.","media":{"sources":[{"src":"/www.lg.com/us/images/features/washers/feature-04-ha_laundry_npi_thinq_pcc-d.jpg.w1920.jpg","profile":"W1920","width":1600,"height":800},{"src":"/www.lg.com/us/images/features/washers/feature-04-ha_laundry_npi_thinq_pcc-d.jpg.w960.jpg","profile":"W960","width":960,"height":480},{"src":"/www.lg.com/us/images/features/washers/feature-04-ha_laundry_npi_thinq_pcc-d.jpg.w480.jpg","profile":"W480","width":480,"height":240},{"src":"/www.lg.com/us/images/features/washers/feature-04-ha_laundry_npi_thinq_pcc-d.jpg.w240.jpg","profile":"W240","width":240,"height":120}],"src":{"src":"/www.lg.com/us/images/features/washers/feature-04-ha_laundry_npi_thinq_pcc-d.jpg","width":1600,"height":800},"runtimeSrc":{"src":"/www.lg.com/us/images/features/washers/feature-04-ha_laundry_npi_thinq_pcc-d.jpg.web.jpg","width":1600,"height":800},"assetWrapper":"tour","alt":"Save Time & Simplify Laundry Day","isAdaCompliant":false,"type":"IMAGE"},"direction":"left"}]}],"ipiCompatible":false}

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

4.0 out of 5

73% of reviewers recommend this product.

1 Stars

2 Thumbs down

Disappointed in Michigan1 9/4/2024

I find I quite hilarious that LG gives a delivery date but uses a trucking company that has a schedule that does not care when lg promised delivery According to LG. I was supposed to receive my washing machine August 28th 2024. I am still waiting. The trucking company all though my machine is 90 minutes from my house didnt have it scheduled till November 15 2024 I have several hours of conversations with LG and the trucking company trying to get them to just let me pick it up. But being all I could get were call centers. For both companies. The best they said they could do would be September 6 2024. They sent me a second confirmation date for the September 6 delivery but they are still sending me a link to schedule said delivery. That being said. We will see September 6 if I actually receive it. As for a rating on a product LG thinks I have had a few days to use. I only hope their product is better than their ability to deliver is
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Terrible Experience with LG Washer Ordered Direct

Daneese 9/2/2024

I purchased the washer on 6/2/24 and the delivery immediately changed from 6/10 to 6/22 as soon as they charged my credit card. Absolutely no communication until 15 hours before delivery Broken unit delivered on 6/22 squealed and screeched on wash cycle and spin cycle no matter if it was 3 pairs of mesh shorts or 8 large towels. After a week of getting the run around and sent to AI websites and hung up on I sent THREE emails with video and audio. Heard nothing for 7 days then got a one sentence email saying they were sending a technician sometime on July 16. He called when he was driving to my house. Declared it installed properly and broken needing a replacement and that he would notify Customer Service. HEARD NOTHING FOR 4 WEEKS so I started to call. Got the run around put on hold several times for 45 minutes to an hour transferred and hung up on immediately. Kept calling. They wanted to send ANOTHER technician. More run around. The Marion called saying they would do a return refund and reorder. I found out the unit would be picked up in OCTOBER at the earliest then a week to warehouse week to scan in and send info to Returns and Replacements then another week to credit my credit card then I could reorder and spend either 3 or 7 weeks waiting for delivery again So the washer I ordered on June 2 would not be replaced until December or January I said it was unacceptable they should bring the new washer and pick up the old at the same time. Now Im getting 2-3 emails 2-3 text messages and 6am phone calls from the pick-up company RXO to schedule a pick-up I never agreed to. They indeed left me a message in late August that there were no appointments in August no appointments in September but might have one in October. So the new working washer I ordered June 2 MIGHT get replaced in January when I notified them 2 days after delivery that it was broken.
Originally posted on lg.com

No, I do not recommend this product

4 Stars

Love the optional download able features

ccape 9/1/2024

Im very happy with my new LG washer Dryer. I love Im able to remotely operate them. The only thing Im unhappy with is I am not able to change the way the door on the washer opens.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Clean clothes

Sewcialworker 9/1/2024

This machine replaced one that Id had for 15+ years. It was still working but the dryer broke so I replaced them both. I loved my old LG and expected the best from this one. So far Im not disappointed. Install was quick and done well. Laundry all caught up. Sheets clean delicates look great. Machine quiet looks great.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Jurys out....

washington20016 8/31/2024

Well see....jury is still out as my husband had to do the installation himself. Delivery crew was awful and I would have bought it elsewhere due to the horrible delivery service.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

SUD error message with every wash cycle

Marsh71 8/29/2024

We struggle with getting this washer to complete a full wash cycle. The sud error message comes on no matter how little detergent we put in. Weve had 4 repairmen out. Weve used the washer cleaning products bought a low suds detergent run the machine with no detergent but the error message continues. LG can you recommend a detergent to try or other solutions? Warranty is expired and were stuck with a machine that cant run a full cycle.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

The worst customer service I have ever seen

Mo Sakha 8/28/2024

The worst customer service I have ever seen. After 7 phone calls and sending 6 emails with no respond and spending over 8 hrs. dealing with this I have canceled the order.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Overpriced junk

ALWAZEBIZI 8/26/2024

Worst machine ever. Have it for 15 months. A few months ago started getting errors. A few weeks ago could not get rid of OE error. Service came replaced the part and 2 weeks laterhere we are again.same errors. Had my drain and electricity checked and all ok. Machine is a lemon No one to talk to at LG
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Nice machine and service

Peanut1221 8/24/2024

We are two months in with this dryer and are very satisfied. It is quiet and performs beautifully. Also the installation service was very confident and professional.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
2 Stars

Stop the Banging

SH19s 8/21/2024

We are having our 2nd service appt. tomorrow for the vibration/banging it does during the spin cycle?
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Pathetic Customer Service

UnwashedClothes 8/19/2024

I bought this item on a promotion for $715. The item was damaged when I received it and the item was sent back to LG on August 9. I asked for a replacement and LG put in a ticket for replacement on August 14. LG then closed that request and instead refunded me $715 for the purchase on August 16. I called and they said I had to just repurchase the item. The item is now $900 without the promotion. I was then told I would be given a promotional code later that day. I called back later and they said 48-72 hours. I called again 3 days later and they said 24-48 hours. It has been 10 days since my order was delivered damaged. I received the refund but still do not have a washing machine. Avoid buying from LG at all costs and just buy from Lowes or a local appliance store. Their customer service is an absolute joke.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

I finally called back the LG service line

idiosos 8/19/2024

service provider was horrible LG should fire them and find a more reputable company. They dont answer phone in a professional manner the tech never contacted me back I had to wait 2 weeks and constantly called and was told 24-48 hours then told the tech would call me after he ordered parts/ how can he do that if he never spoke to me to find out what was wrong? THE BBB Bureau rates your designated repair company a F Are you aware of that?
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Quiet and Quick - great washer

PhilNJ1980 8/17/2024

I have had the washer for about 2 months. So far I think it is great. It is very quiet and works fast. Our clothes come out cleaner than any washer we have used and seem softer. We are a family of four and the washer has plenty of capacity for us. I was unsure of the need for WiFi but like getting the alerts of the laundry being done downloading custom wash cycles and knowing how many washes were completed to run a clean cycle. Overall this has been a great purchase so far.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

jofarm 8/12/2024

Bought directly with LG and found prices were cheaper than big box stores. The set up and delivery were excellent and love the new washer and dryer
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Washing machine works well

AllanM 8/6/2024

Purchase to replace my previous LG washer and dryer because the doors had cracked. The new ones appear to be better. Machine cleans very well. All of the temperature levels are not indicated which is a bit odd but OK.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Worst service ever

K889 8/2/2024

Id love to leave a more detailed product review but despite delivery being scheduled 2 weeks ago I havent received my washer or dryer. Numerous emails and phone calls to customer services and no one can tell me where my appliances or when I can get them. Worst service ever. If I could give zero stars I would.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Buy from Somewhere other than LG

Jessi_08 7/29/2024

I have read great reviews about this machine and I decided to buy direct from LG. I have not even received the machine yet along with the washer I bought to match and the experience with delivery and customer service has been abysmal. I added installation to my order and when I call customer support no one can seem to tell me if I need any hoses or adapters for installation or if that is included. I have spent over an hour waiting on support with no answer and even when I ask to be called back I dont get a call. I received a call from the installer one day before the machines was going to be delivered only to be told that they did not yet have the machines and that I would need to schedule a week later. Maybe you could expect such poor service and lack of delivery from a small company or during a pandemic but certainly makes me regret my purchase before I have even received the washer/dryer.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Fails after 3.5 years

Weeb 7/29/2024

Was wonderful Had 3.5 years. Leaks on floor Open door and put 1 gallon water in tub and it drips out Detergent dispenser area rusting LG does not have flat rate repair where we live Sad. We liked it. Not happy it failed so soon
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Terrible Customer Service

jwb25 7/29/2024

Terrible customer service. Failed to provide accurate availability and delivery timeline which forced me to purchase the stacking kit required for installation in our space from another store before my delivery date. Customer service then cancelled the free stacking kit on my order and refused to reimburse or ship me the free kit. I will not recommend LG specifically because of their customer support - their products are not good enough to make up for it.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

Great features but capacity limited.

mseitz 7/20/2024

Im generally happy with the washer. It has the cycles I need and it seems to get my clothes clean. However I am finding multiple capacity issues that I didnt have with my previous washing machine. First the recommendation that I only wash one blanket at a time. Second the detergent compartment cant hold the amount of detergent Tide recommends for full load. Third the storage pedestal is too short for standard Tide and Clorox 2 bottles.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great Improvement.

Ole Man Dave 7/16/2024

I bought this new washer in May 2024. It has worked flawlessly and it is very dependable. This new washer is an improvement over the other LG washer is have or had as they have correct the issue of water hammer from the fast closing water valves. Great improvement.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Top-tier appliance

katied57 7/15/2024

I purchased my first front loader a couple of months ago. It is beautiful very attractive. Looks lovely with matching dryer in my space. It performs very well. Would purchase again in a heartbeat
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

John 78 7/14/2024

I bought this washer a month ago. Works great. Strong recommendation.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
3 Stars

Great washer hope you dont need service

Marley999 7/9/2024

This is my second LG front load washer. Both have been great but the new one developed a balance problem while spinning. Ive had it for 8 months and it has been down for nearly 6 weeks. Home Depot summed it up well. LG has great products just hope you never need their service.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Simply Fantastic

Herta Levy 7/8/2024

This is my first LG Appliance and I have to say I am very happy with this new Wash Machine It simply is amazing uses very little detergent and the clothes come out very clean and spotless It is easy to use and even easier when using the App LG provides very helpful tips on the different wash circles. An excellent product that I highly recommend
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Fantastic buy with trend setting tech

Sukesh Kumar 7/7/2024

I am pleased with the way the product has evolved over the past years ThinQ is great advancement in technology and I am absolutely glad I bought this washer dryer
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Very Happy

Janet DePreter 7/7/2024

My machine was delivered a month ago and could not be happier. Love all the features and how well it washes the clothes. The clothes are ringed out so well and does not take long for the clothes to dry
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

LG is a terrible company when things go wrong.

Larry11508 7/6/2024

It may be a great machine but we have no way of knowing. The machine was broken when delivered and we have been trying to get LG to repair or replace for more than a month. They have not returned calls that they promised and service people have not shown up. I would strongly recommend going with a machine from a competitor.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Easy to use

GranniesWasher 7/1/2024

Washes great Easy to use Cycles r shorter then my previous front loader
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Great purchase thanks to support from customer ser

gloria1787 6/30/2024

The LG Washer and dryer were purchased to replace my 17 year old front loader and dryer. I had a bit of difficulty adjusting to the technology. When I called for help I was directed to the FB page and messenger run by customer service. I was extremely impressed with their patience and their ability to quickly recognize my concerns. The washer and dryer is GREAT Permanent press really comes out wrinkle free. Although there is not a specific hand wash setting the delicate setting with some tweaks works beautiful. there was no problem purchasing the suggested mesh bags for delicates at Boscovs a local department store. Towels come out truly clean and fresh.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
2 Stars

No drum light. Deceptive advertising indicates it

No Drum light 6/29/2024

Unbelievable that it has no drum light. When you look at the advertisements it deceptively looks like there is one. Much lower priced models from this and other companies have one. This model with AI and all the other 12 wash cycles and the other bells and whistles does not What a let down. Shame on you LG
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Great turbo wash

Osamu 73 6/27/2024

Perhaps due to the effect of Turbo wash the laundry comes out very well despite the short wash time.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Worthwhile Upgrade

Lake House Laundry 6/25/2024

I bought the set and paid the same price that I paid for the 3600 model 5 years ago. Improved features and efficiency compared to the 3600.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
4 Stars

Great washing - Poor Support

ForestReader 6/25/2024

Prior to Delivery The old washing machine sits in an overflow catch pan. The filter clean out door on the lower left corner of the LG washer has no dimensions I could find so a lot of concern that it would be be able to be opened when the LG washer was sitting in the pan. It turns out the installers could crank up the leveling screws so it would clear. Operating The control panel requires bending over something difficult for older folks. When I asked LG if the phone app would allow seeing the control panel the response was its not my job ask someone else. Maybe in the future they will support the control panel on the app? Function Does a great job washing stuff
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Best we ever bought over the years.

Audie_AZ 6/24/2024

Bought 3 weeks ago and so quiet and works great. Love the WiFi to let you know when getting done.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Very happy

Liberty96 6/22/2024

Ive had it for about a month and am very happy with product. Fast delivery and set up. Easy to use.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Best washer I have ever had

ChocolateMoose 6/22/2024

A great washer with updated features that I love LG listens - I had the previous model and recently moved needing a new washer I purchased this one and it is better than the other one - built in steam and a better front glass design. It was totally worth it
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great features

rwkipa 6/21/2024

Used for a month so far its still pretty efficient. I like how it connects with the app to notify me when a load is done. I like the different wash options and the built-in intelligence to make sure the load is washed thoroughly.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Hard working machines

Rae69 6/18/2024

We absolutely love this new set we bought a few months ago.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Works great

mp313 6/18/2024

Delivery is easy washer works great with lots of features. I like the 15 minute wash cycle. I dont like that I need to download an app to use some of the features. Its a washer. I dont want an app. But otherwise great so far
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
4 Stars

Some nice features but also limitations

mseitz 6/17/2024

I like the selection of wash cycles notifications to app and Amazon Alexa and the support for cold water wash. I also liked that it supports using liquid detergent with a time-delayed wash. I was disappointed that the detergent compartment is too small to hold what Tide recommends for a full HE load. I can only pour up to level 4 out of the 5 levels listed on the measuring cup. I was also disappointed that the storage pedestal cannot hold a 92 oz. Tide bottle. My previous HE washer could hold the full level 5 of Tide plus the full level 2 of Clorox 2 color safe bleach and the pedestal could hold the 92 oz. Tide bottle.
Originally posted on lg.com

Yes, I recommend this product

4 Stars

Nice washing machine.

Macton61 6/16/2024

I purchased this last month. The installation went well. Only complaint that I didnt receive any of the product papers from delivery team.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

First front load and love it

SharonC123 6/16/2024

Super happy with the appliance - easy to use and looks great in my laundry room
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Good product undermined by LGs installation team.

JFKMass 6/16/2024

Good product undermined by LGs installation team. The product itself probably deserves 5 stars. The installation team was appalling. The re-installation team was not much better. The product was not leveled and the team walked away with the leveling wrench supplied with the product. They tramped dirt in and didnt clean up. Their hands dirtied the laundry walls and the product. They didnt know how to install to one side or other of the available space. The second team worked this out. The incompetence of both delivery teams was not helped by their lack of English language skills. That said two weeks of operation have been incident-free and effective. I recommend the product but be warned. Youll probably have to supervise them closely when they install it
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

My Favorite LG appliance

ChocolateMoose 6/16/2024

I love this machine It has a bunch of helpful upgrades from the last model my favorite being the auto steam feature that doesnt need to be manually filled. Great job listening to your customers
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Dream Machine

chatloco 6/16/2024

Weve been using it for about a month and couldnt be happier. Its a world away from our ancient top loader. Very quiet vibration free so many features we havent even tried them all out yet. Cant wait to see how much lower our water bill gets Clothes come out very clean and hardly damp. The app is great and were still surprise when my phone dings with a message from the washer My only question: why did we wait so long to upgrade?
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Love this washer

DSTC 6/16/2024

Love the washer. Ive tried several of the settings and each served its purpose. Spins well which I did not realize how my old washer was not doing this as well.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 
5 Stars

Replaced great with great

Cincy Mom 6/15/2024

Impressive. I had an LG front loader that was over 16 years old and finally bit the dust. loved it too So I replaced like with like that is a bit bigger than the prior one. However this one does have a musty smell even with leaving the door open. This did not happen with my original but I am still pleased with my purchase
Originally posted on lg.com

Yes, I recommend this product

4 Stars

Washes clothes

LG 4000 6/15/2024

Front door assembly holds water in rubber grommet. Solution you have to wipe off moisture after ea. load to avoid mold.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
4 Stars

Great with two caveats

NC_Gal 6/10/2024

This washer is a lot better than the one I bought 9+ years ago. It cleans better is quieter and much more stable less vibration overall and I really like it except for two things which is why I deducted one star. Its very difficult to read the labels on the display even in a well-lighted room so its hard to see what the little lights mean. The other thing is that I am extremely sensitive to EMF and cannot have wi-fi anywhere in my immediate environment. Before I bought this set also got the matching dryer I asked LG via chat if the wi-fi could be disabled and was told it was disabled by default. Not so This machine gives off a full 4 bars of radiation unless one opens the machine and disconnects the chip sending the signal even when the machine is off. I think this is a serious design flaw and should be rethought. Health should not be sacrificed for convenience and wi-fi is not good for ones health. Otherwise though this machine is the best
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value